ABOUT & FAQ
About
If your question is not answered here, feel free to direct them to my contact form, social media, or email me at [email protected]!
AS OF FEB 11 2024: shop is on break but products are left as is for reference.
Shipping
Canada: 2-7 days, depending on your location.
USA: 5 days - 3 weeks.
International: 2-4 weeks. (allow for 2 additional weeks for pandemic related delays.)
If you live in a high-risk or remote area, please refer to the Canada Post list of countries affected by mail interruptions. If you are concerned, I recommend you add tracking to your order. If your country is on this list, I will refund and email you.
All packages will have tracking by default, except orders with ONLY die-cut stickers, which are sent via snail mail. If you would like tracking with your order of die-cut stickers, please upgrade your shipping option.
Return/Refund Policy
Keep in mind I am one person operating this entire store, and not by a large company. I do not take refunds or returns. Please be 100% sure you want the items before you pay for the order. Please do not abuse my trust.
In extenuating circumstances, lost/damaged packages will be evaluated on a case by case basis. Unfortunately, with untracked mail, once the package leaves my hands, it is out of my control. However, I can still try to look into the issue further. For lost packages, I will likely be able to refund your order (not including shipping).
If I did make a mistake on your order, or any other query, please don't hesitate to send me an email!
Current Status on Reprints
Reprints may not be guaranteed as I mainly make orders during convention season. Sometimes specialty items may not make a comeback which depends on many factors.